💸 Refund and Cancellation Policy

Effective Date: 18-04-2025

1. Cancellation Policy

• Orders may be cancelled on the same day of placement, provided they have not been shipped.

• Once shipped, cancellation requests cannot be processed.

• To cancel an order, please contact us at twinkelbellehelp@gmail.com within the same day.

2. Return & Exchange Policy

• Products are eligible for return only if they are damaged, defective, or incorrect.

• Return request must be raised within 3 days of delivery.

• Returned products must be unused, in original packaging, and accompanied by an unboxing video for verification.

• Products not eligible: earrings (due to hygiene reasons), used or worn items, items without original packaging.

3. Refund Policy

• Refunds are processed once the returned product passes the quality check.

• Refunds are issued to the same mode of payment used during purchase.

• Timeline: Refunds are processed within 7-10 working days after approval.

• For Cash on Delivery orders, a refund will be made via UPI or bank transfer as per customer request.

For any concerns, contact us at twinkelbellehelp@gmail.com